Support
Support and account help
For purchase issues, download access, licensing clarification, or billing questions, contact us and include your checkout email and session reference when available.
Contact
Email: hello@alimicons.com
Typical response window: 1-2 business days.
Retrieve download
If your download link expired or was lost, use the retrieve flow to request a fresh secure link.
Open Retrieve PageWhat to include in your request
- Checkout email address
- Session id or order reference, if available
- Short description of the issue and exact error text
- Time and date of purchase attempt
Security notice
For account safety, support may not disclose whether an email has a paid order unless verification checks are completed. Recovery and support responses follow anti-abuse and fraud-prevention controls.